All simplest truth of service

Today our HR Manager shared a good presentation with us. Click http://www.stservicemovie.com/ to visit the presentation. Even one of our staff who takes care of our office inspires others to stay back and work more as he takes care of all other things from food to a hot water bath. Every good person is an asset to your team, respect good people to create more good people, and create good people to create a good company and a good company will always provide the best services. A very good morning to everyone.

Questions for your employer (Hiring Manager)

I was reading Penelope Trunk’s post “4 interview questions you should never ask“,

Most interviews reach a pause when the hiring manager says, “Do you have any questions for me?” In a world of workplace transparency the most common response to this question would be, “No. I have no questions. I am sick of job hunting. Give me a job.” But alas, you must play the interview game. So ask three or four questions as a way to convey that you have options, even if, in fact, you do not.

Your questions should convey: “I’m trying to find out more about this position to decide if I’m interested.” But you cannot say that flat out without sounding like an arrogant pain in the butt.

Very interesting post, so I thought I will put few questions I will be asking my employer or the hiring manager (apart from doing a good research on the company, job profile, working culture, products/services, market review, boss, vision)

  1. Can I know a little more about my team members and more about my team leader. (Very very important question, if you can get a right team then you can win the world)
  2. Do you have small teams?
  3. How independent are those small teams?
  4. What is done to keep the teams updated with the latest happenings (since I am into tech field it is a very important factor for innovation)?
  5. What are external affairs a team member is involved with like conferences, group discussions, panels, interviews, article writing e.t.c?
  6. How empowered will I be to make decisions?
  7. Do we have company gatherings to discuss about company affairs and culture? Who all attend it? (may be, may not be)

WILL I GET ALL SATURDAYS OFF? I will be framing more questions soon :). If someone can hire me for INR 50k per month with 4 working days that I can do research on other 2 days (just another dream :)).

Life vs work or work-a-lifestyle

They’ve got the smarts and the confidence to get a job, but increasing numbers of the millennial generation — those in their mid-20s and younger — are deciding corporate America just doesn’t fit their needs.

says USAtoday.
It is not much different in India, it is catching here too. My batchmates are gearing up for restaurant leaving all the six sigma consultancy. No one feels a job has enough. My immediate seniors have already started they ventures http://www.redhorns.com/products.php (there are more but I do not have the URLs).

The article further says

Experts say these children of the baby-boom generation, also known as Gen Y or echo boomers, are taking to heart a desire for the kind of work-life balance their parents didn’t have. They see being their own boss as a way to resolve the conflict. So now they’re pressing ahead with new products or services or finding a new twist on old-style careers. They’re at the leading edge of a trend toward entrepreneurship that has bubbled for decades and now, thanks in large part to technology, is starting to surge.

“It is a fun-loving generation,” says Ellen Kossek, a Michigan State University professor in East Lansing who has spent 18 years researching workplace flexibility.

In the similar lines I also started a discussion at Webmasterworld on Google policy allowing 20% time to work on personal projects. I think that is a great way to retain the best talent in any company. I have also exchanged some mails with Jason Warner of Google about these policies.

I also liked the post by Ryan

Boss said, “If you’re going to be successful you need to start putting your career before your life.”
Her mother said, “If you don’t put your life before work you will never be happy.”
Hearing this conflicting advice from two of the most influential elders in your life is confusing. What does Niki’s boss say to his kids when he gets home? Does he tell them to put work before life? What would Niki’s mom say to young people she works with? Would she tell them to go home early?

After reading all these I decided to listen to some Bryan Adams and John Denver today (after really long).

Want success? Change the smell of your workplace!

I am true believer of energies, the right energy can help you enjoy the work. People talk about Vastu and other things but I have no idea about it. I strongly believe that the people are the major energy producer, both positive and negative. In my last audio post I talked about battle of energies, that how different rooms in your company can have different energy levels and thus different success stories. Many liked the audio post and wanted to know more about it (Sorry, I wish I had more time, I will try to pen down it in detail).

Another interesting article by Late Professor Sumantra Ghoshal caught my eyes with similar theme. The more I read the article the more i agreed. The article says,

You cannot change an organisation without revitalising people.

The theme of the article.

Revitalising people is an attitudinal change. People’s attitudes have to change. There is a new word every time these things come up and the new word now is ‘mindset change.’

So company after company is launching expensive, large scale, culture change program with the object of changing the mindset of their people. But then you ask: how likely is that? Can you really teach an old dog new tricks?

So every year, in July, I used to come to Kolkata for almost a month. Why July? Because that is the only time my children had a sufficiently long break. The whole point was to keep them in touch with my parents. Think about it — downtown Kolkata in July. The temperature is over 100°F with humidity of 98%.

The reality was that I felt very tired during most of the vacation. Most of it I spent indoors and a lot of it simply in bed.

Most large companies in India and abroad end up creating ‘Downtown Kolkata in Summer’ inside themselves.

What does ‘Downtown Kolkata in Summer’ look like in most large companies and I relate to this in the sense of the phrase, ‘the smell of the place.’ We intellectualise a lot in management.

Complete article at http://www.rediff.com/money/2005/mar/10bspec.htm

MBA curriculum – Books for Techno-Managers

I was reading the curriculum for “Fog Creek Software Management Training Program” where I saw the list of books for Techno-Managers. It has the best business books of all time, the best software management books of all time and every worthwhile history of a software/computer company that we can find. I have another list which I am going to forward to our company library. There days I am reading “The Google Story“. This is a wonderful book.

The reading list (I have gone through some of these books and will be going through all in due time)

The Mythical Man-Month: Essays on Software Engineering, 20th Anniversary Edition Don't Make Me Think: A Common Sense Approach to Web Usability Growing a Business
Dec Is Dead, Long Live Dec: The Lasting Legacy of Digital Equipment Corporation Applied Cryptography: Protocols, Algorithms, and Source Code in C Philip and Alex's Guide to Web Publishing
Testing Computer Software Design for Community: The Art of Connecting Real People in Virtual Places Version Control with Subversion
The Non-Designer's Design Book The Pragmatic Programmer: From Journeyman to Master Measuring and Managing Performance in Organizations
Facts and Fallacies of Software Engineering The Autodesk File: Bits of History, Words of Experience Hackers and Painters: Big Ideas from the Computer Age
Competing On Internet Time: Lessons From Netscape And Its Battle With Microsoft The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity The Design of Everyday Things
The Difference Between God and Larry Ellison: *God Doesn't Think He's Larry Ellison Breaking Windows: How Bill Gates Fumbled the Future of Microsoft Just for Fun: The Story of an Accidental Revolutionary
On a Roll: From Hot Dog Buns to High-Tech Billions First $20 Million Is Always the Hardest:, The: A Silicon Valley Novel Random Excess
Show Stopper! The Breakneck Race To Create Windows NT And The Next Generation at Microsoft The Leap: A Memoir of Love and Madness in the Internet Gold Rush Digital Hustlers: Living Large and Falling Hard in Silicon Alley
In Search of Stupidity: Over 20 Years of High-Tech Marketing Disasters Startup: A Silicon Valley Adventure Peopleware: Productive Projects and Teams
The Macintosh Way Microsoft Rebooted: How Bill Gates and Steve Ballmer Reinvented Their Company Speeding the Net: This Inside Story of Netscape and How It Challenged Microsoft
aol.com: How Steve Case Beat Bill Gates, Nailed the Nethead, and Made Millions in the War for the Web dot.bomb: My Days and Nights at an Internet Goliath The New New Thing: A Silicon Valley Story
Burn Rate: How I Survived the Gold Rush Years on the Internet Accidental Empires Revolution in The Valley
The Anatomy of Buzz: How to Create Word of Mouth Marketing Death March Secrets of Consulting: A Guide to Giving and Getting Advice Successfully
Rules For Revolutionaries: The Capitalist Manifesto for Creating and Marketing New Products and Services Positioning: The Battle for Your Mind The Manager Pool: Patterns for Radical Leadership
Ben & Jerry's: The Inside Scoop : How Two Real Guys Built a Business with a Social Conscience and a Sense of Humor The 22 Immutable Laws of Marketing : Exposed and Explained by the World's Two The Goal
Critical Chain Microserfs The Product Marketing Handbook for Software
Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency The Art of the Start: The Time-Tested, Battle-Hardened Guide for Anyone Starting Anything The Business of Software: What Every Manager, Programmer, and Entrepreneur Must Know to Thrive and Survive in Good Times and Bad
A Random Walk Down Wall Street 21 Dog Years: A Cube Dweller's Tale Inside Intuit: How the Makers of Quicken Beat Microsoft and Revolutionized an Entire Industry
Direct from Dell: Strategies that Revolutionized an Industry Making the Technical Sale Selling Air
Crossing the Chasm Four Days with Dr. Deming: A Strategy for Modern Methods of Management Amazonia
The PayPal Wars; Battles with eBay, the Media, the Mafia, and the Rest of Planet Earth The Search: How Google and Its Rivals Rewrote the Rules of Business and Transformed Our Culture The Tipping Point: How Little Things Can Make a Big Difference
The Fall of Advertising and the Rise of PR High St@kes, No Prisoners The E-Myth Revisited
The One Minute Manager Getting to Yes Essentials of Accounting
Influence Geeks: How Two Lost Boys Rode the Internet Out of Idaho The Portable MBA
The Little Red Book of Selling How to Win Friends and Influence People

Hmm… 199 out of 200 programmers can’t program

We are gearing for the next big hiring campaign, keeping the company small is a dream but in reality you need more people to handle the increasing work (not pressure). Hiring more people is not the right solution but hiring the right people is. Hiring a bad programmer is like having a talented digger on your fast sailing ship, who will keep digging holes on your ship (You know what I mean). Hiring good programmers is as simple as beating Australia in 40 overs (Cricket fever is catching up). One of the best posts a recruiter should read before hiring a programmer, this says it all. Hiring the right programmer is very important for companies like Grmtech, do read Paul Grahams point #6 under his article on “The 18 mistakes that killed startups“.

Know the programming talentosphere,

How to handle over 100 mails a day

The days when you get over 100 mails you need more than 2 hands to reply. I have many email accounts (official and personal) and till some time back I had problems in handling all at the same time. I hated outlook for the complexity it offered me (I am using three computers, one desktop and one Laptop in office, one desktop at home). Configuring outlook every time and exporting the mails was a messy stuff. Moreover I had saved some documents inside mail accounts which was needed during meetings where I was not carrying the laptop. I liked the way Gmail handled my accounts and the simplicity it offered me. I could upload my files and access it easily. I liked its search too. Google made my life even easier with Gmail multiple account handler.

Over 100 emails a day

Even with these features I was finding it difficult to answer all the emails. I tried arranging it with various labels but it did not work for me. At the end of the day checking all folders (labels) was again complex. Sometimes I forgot to answer some important emails because of the overloaded inbox or multiple folder arrangements. The unread mails had higher chances of getting an answer, I used to forget about the read ones.

to reply label

Now I have started using one label (to-reply). If I get an official mail on Sunday eve, instead of adding a task for it I will label it with “to-reply” and forget it for Monday, similarly a personal mail will be labeled “to-reply” during office hours. This allows me to reply at my ease without forgetting the important emails. Now

  1. I handle all my mails using one master account.
  2. I read all mails whenever I want to read and reply with ease.

Other useful resources on mail management

Quote 2: Be good at Plan B

As I mentioned yesterday, I will continue with quote of the day. (Just to add few lines) I am in office for last 48 hrs and will be leaving only after 8 hours. Office has improved with new guest rooms (hot water tub, ACs, Indian Home made food and everything needed), kudos to the CEO and VCs. I am working on few new products like “Simplified Email Blogging”, “Simplified Subscription and redefining Email Blogging”, “Redefining forum communication for non-techy people”.

Back to the quote, “Be good at Plan B”.
An inbuilt feature of any leader. Plan A is what is planned with all analysis and thoughts, which is predicted to do wonders. If Plan A works (as planned) it goes smoothly without a leader but if it fails you certainly needs a leader (and its you and only you). Hey, this is not something new for all of us, right? Let me take an example to explain.

You have called a party and given the contract to the best caterer in the town. Caterer did not turn up, some communication problems (or some other unavoidable circumstances). Plan A fails here and there is no Plan B. Plan B is your instant decision made out of your thoughts (it is not a backup plan). You certainly need to be good at that.

How to be good at Plan B? (7 tips)

  • Rule 1: Failures are a part of life, do smile at it. Be cool headed.
  • Rule 2: Do not play a blame game at this moment.
  • Rule 3: Do not go angry as you need to take a faster but smarter decision, you need a calm head.
  • Rule 4: Do not analyze the failure of plan A. It should be done later, current need is to make (act) Plan B. (My sentence, “Its ok, Its ok, it did not happen, lets see where we are and what we need to do now”)
  • Rule 5: Do not involve a lot of people in discussion at this moment, not everyone is in the same mood for Plan B.
  • Rule 6: Believe in yourself.
  • Rule 7: Take the involved people into confidence with a smile and apology. Trust me, people understand such situations.

Good Day to everyone. Take care

My Audio Post – Battle of Energy zones

Did few crazy things today like making a PPT for Inferno Blog hunt (soon it will be available of the website) and creating this audio post free of cost, thanks to Hedir. I tried few services but all are costly affairs (currently not in mood of investment). This is a slight tweaking with Hedir Music files (I have sent an email with details to Hedir admins). Do let me know your feedback (the voice problem may be due to bit rate, I need to check).

This post is about Battle of Energy Zones:-

  • How one room/project of your company can be a positive energy zone and other a negative one.
  • Organization structure based on Energy zone points. How is more important a Senior Tech leader or Facility Assistant or cook? A whole new approach to organization structure.

It was really difficult to do an audio as I had no script. Somehow I have managed. Sorry for the voice (THATS NOT MY VOICE, but then it made it sweeter 🙂 ). http://www.idealwebtools.com/audio/ – Enjoy my first audio post.

Who are Grmtech Leaders?

(I am no more associated with Grmtech)
Before writing about website download speed and sales comparison let me clarify some of the queries thrown at my mailboxes. Today I took a four hour class on “leadership” (the ppt will be made available through this blog). After the presentation even my colleagues wanted me to define my role as “Grmtech Leader” (If Grmtech interests you, contact me at ajiissac(at)gmail.com as we are looking for Innovative minds.). For all those who do not know about my involvement with Grmtech, I think I am the first employee for Grmtech and I have completed over 40 months with Grmtech.

Yes I accept that the position title sounds a little out of box to many. “What does a Grmtech leader actually do?”. Let me try to simplify my role as a Grmtech Leader (this is for all those who have asked me these questions over 5 times 🙂 ).

Grmtech leader is like an Internal VC (Venter Capitalist) who invests company money in teams. Grmtech is like a VC firm supporting and motivating different teams (you can call them “companies in a company”). Grmtech leader is supposed to help the teams with proper resources and guidance. This was a simple (rather not so complex) definition of a complex (rather not so simple) position. The work I do as a Grmtech leader includes:-

  • Culture and climate check: Since Grmtech is innovation centric, we need to make sure that 75% of the Grmtech smells like a university than a company. We also create the required positive energy zones for innovations. I handle some 6 to 7 innovation centers and I am very happy to say that almost every member is involved in innovation. We encourage attempts that bring success but failure is never discouraged.
  • Salary and Incentive policies: We hire artists and want to pay them on the basis of performance; thus incentive designing is a crucial part of our culture. We are trying to make it as stable as possible by adding improvement tabs. Our target is to make sure everyone working with Grmtech for over a period of 3 to 5 years should take home a 6 digit salary. We can do that, as we are a product based company and not a service oriented one (one right idea can change everything).
  • Innovation centers: This is one of the tasks I like. All Grmtech teams run innovation centers and I encourage innovation through these centers by broadcasting it. Also, I award one innovation every month (awarded only once the idea is implemented, ideas without implementation is considered dead in Grmtech). Soon I will be awarding the members with maximum failures or attempts too, as experiment is the source of innovation (and many of us needs to be trained and explained the need of failure).
  • Human firewall: I try to act as a firewall for the company by filtering out bad entrants. In other words, I am involved in the hiring and firing process (At Grmtech we do not like to fire anyone but constructive feedbacks are given to help the team members).
  • I was(am) a programmer: Since I had spent some good time in programming, I help teams with technical issues too (nowadays, I do this very rarely as we were able to develop really good programmers for each team). I am generally a part of final discussion where major decisions are to be taken.
  • I was(am) a marketer: I try to think like a customer and thus I like marketing. KISS and Creative destruction are my major tools while developing or reviewing products. Online marketing is still a new domain for many of us, I keep sharing my experience with everyone involved.
  • Documenter I am converting myself as the chief documenter for the company where we can document the Company pulses (both high and low). We use a wiki based documentation platform.

There are more points but it is already 1:30 am (IST) for me and I think I should give my body some rest. If you think that you are born differently, then you can contact me at ajiissac(at)gmail.com and we can together enjoy the luxury of experimentations at Grmtech (success is a guarantee, Read point 7).

Before I go to bed here is a snippet (1 slide) of the presentation on “Leadership”:-

  1. Be a Mentor not a boss.
  2. Make yourself approachable.
  3. Make Grmtech a university not a company.
  4. Appreciate your team members.
  5. Give the credit and take the blame.
  6. Optimization of work.
  7. 1 Experiment a day keeps no success away.

(complete and detailed presentation will be uploaded soon)

Update on 23rd Dec 2006
I took the second class on Leadership and summary goes like

  1. Self discipline – Instruct vs Inspire
  2. Transformational vocabulary – Optimism Ratio
  3. Battle Vs War – Winning both but not focus the battle.
  4. Problems or communication gaps – 90/10 principle
  5. Guess ?

(This was an instant class before we press the restart button for Grmtech. We are shifting to our new office on Jan 1, 2007.)